FAQ

The transit time depends on your exact location. It usually takes only 8-15 business days to US, UK, Australia, New Zealand, Canada, and Europe and 15-30 business days to other locations.

The period for order delivery is divided into two parts:
Processing Time: 2-5 business days

Standard Shipping Time: 8-15 business days.

If you place an order successfully, you will receive an email with the tracking information once your parcel left the warehouse. You may click on the tracking link in your email to track your parcel.

Alternatively, may also use our tracking portal here to track your parcel: Track My Order

If you need any further assistance with tracking your order. Please feel free to contact us.

Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to show up on the carrier website.

Tracking does not update real-time so please do not be alarmed if you will not see any updates yet on the tracking. Most of the time, it updates once the package is tendered to your local courier. You should see an update within 48-72 hours after you received the tracking information. This time will allow the courier services to update the status of the order.

There will also be times that your shipment may be delayed. Delivery time delays can be due to e.g. weather condition, pandemic, customs or backlogs. Rest assured that your order will be delivered to you.

Yes, currently we ship to the US, UK, Australia, New Zealand, Canada, and most parts of Europe.

However, due to shipping restrictions, we are unable to ship to a few specific locations in the United States including but not limited to Hawaii, Alaska, Rhode Island, APO, FPO, and DPO addresses.

We're sorry about this and will keep working on getting our products to everyone!

*International orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the country of destination. We cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

At Havenlyn, we understand that nobody likes paying for shipping, which is why we offer free shipping on all orders!

We accept all major credit cards: Visa, Mastercard, American Express, PayPal, Google Pay, and Apple Pay. We do not accept bank checks, wire transfers or cash on delivery.

Our store can display multiple currencies for a better shopping experience. However, the currency is in US Dollar by default. 

*If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. 

Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by our store.

The prices shown on our website refer only to the value of the products. However, during checkout, a delivery fee may be added to the total purchase price. If the price difference is much higher than expected, please contact our by email: hello@havenlyn.com

We will happily check this for you.

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.

• Please make sure you have inputted the correct details.
• If all details are correct, please contact your bank to ensure there are no problems with the card.
• If the above is no problem, please contact us to submit details and we will investigate further.

Payment Declined

If your credit or debit card was declined, please check the following:

• Card expiry date
• If your card billing address is different from the billing address you informed on checkout.
• If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.

We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.

If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, Havenlyn is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.

For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.

It's very simple to purchase from Havenlyn!
In order to help you, we have prepared a short step-by-step guide below:

• Select the product you wish to buy.
• Choose the right color/variant/size/quantity you would like. For bracelets and necklaces please read the product description for the length of the item. When you are ready, click "Add to Cart" or "Buy it Now".
• If you have a "Discount code", you can apply it on the checkout page.
• Confirm all your details and shipping method is correct. When you are ready, click "Continue to payment".         
• Finally, enter your payment details. When you are ready, click 'Pay Now.
• Waiting for shipment. :) As soon as your order is processed and shipped, we will send you your order and shipping confirmation email.

Enjoy the rest of your day!

If you need any help please go to our contact us page so we can assist you better.

For the usage of the discount code:

• If you have a discount code, you can apply it here at the checkout page.

• Check to make sure the code was copied properly and click “APPLY”, and then the price will change.

• If you see an error message, please check if your discount code is valid.
• Discount codes cannot be combined. Only one discount code can be used at checkout.

For the usage of the discount code:

• Check to make sure the code was copied properly and click “APPLY”, and then the price will change. If the code still doesn’t work, please contact us: hello@havenlyn.com
• Discount codes cannot be combined. Only one discount code can be used at checkout.
• Please note that all discount codes are NOT applied automatically. You will have to enter the discount code manually and click “APPLY” for the price change to take effect.

  We cannot apply the discount once an order is already submitted. The discount code should be placed before check out. You can still use the promo code on your next order.

After you have paid for the order, it is no longer possible to add additional items or change an item due to system limitations.

However you can always place a new order and incur no additional charges and still enjoy FREE shipping!

As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, most items are processed within 12 hours. Therefore, we are only able to cancel your order if it has not been processed at our warehouse. If your order has already left the warehouse and forwarded to the shipping carrier, we will be unable to cancel it, so it is important to contact us ASAP.

If you wish to cancel your order for any reason, please email us at hello@havenlyn.com within 24 hours, otherwise, it will be too late. After 24 hours, it'll be accepted as final and cancellation will no longer be possible!

Please check your address on your confirmation email which is sent after purchase. If any changes is required, please contact us by email: hello@havenlyn.com within 24 hours of placing your order.

• Most orders are processed within 12 hours of placement. If you found out your address was wrong within 24 hours of placing your order, don't worry, please send us the correct address as soon as possible so that it can be changed. After 24 hours, your order would have already been processed and passed to the shipping carrier and no amendments of addresses can be made!
• If your order has already been shipped or 24 hours have passed since your order, we are sorry for that, nothing can be changed in this situation. However, if you pay more attention to the logistics and the arrival date of your parcel, you may still be able to retrieve your parcel from your local post office when your package arrives your country. If the address you provided was an invalid one, the shipping courier may contact you on the mobile number you provided with your order to inquire on the correct address to deliver to.

Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add hello@havenlyn.com to your contacts, otherwise your confirmation email may end up in your spam folder. 

Please try to check your spam or trash folder, and if our email is there, just move it into your inbox. If you would like us to resend the confirmation email, please request it from hello@havenlyn.com.

Please check our Return and Refund Policy for instructions and details.

We're sorry to hear that you've received a broken item.

Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page with the following information ready so that we can help you as quickly as possible:

• Order number
• A photo image of the product
• Name of product

If your tracking is showing as being returned, don't worry! We'll make sure to help you with this.

Please try to send the order number and tracking number to hello@havenlyn.com, so that we can help you as quickly as possible:

We're sorry to hear that you've received an item you did not like.

Don't worry! We'll do our best to help you with this. Please reach out to us at hello@havenlyn.com. Alternatively, you can check our return policy here.